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When you arrive at the airport, make sure to make yourself known to the staff at the Passenger Assistance desk.Passenger Assistance Points are signposted throughout the airport and are generally located within the car parks, taxi rank and bus stops, as well as within the departure area of the terminal.All passengers are required to understand and follow the safety instructions provided by the airport and airline staff.With advanced notice we can ensure these instructions are provided in a way that is most suitable for you.This isavery important point to think about before deciding if you need to travel with a companion.Currently the longest scheduled Flybe flight is 3 ½ hrs If you have mobility issues you may want to use a seat with a moveable aisle armrest.Please contact us if you require more detailed information in relation to your particular requirements at least 48 hours before your journey.Accessible toilet facilities: Q400 – Please note the toilets are at the front on this aircraft type are small and may be difficult to access E195 – Please note that these toilets are locatated at the back of the aircraft and have two balance support/grab handles one to the left of the sink and one to the left of the toilet seat E175 – Please note that these toilets are locatated at the back of the aircraft and have two balance support/grab handles one to the left of the sink and one to the left of the toilet seat If you do have any questions regarding this please contact us.
Please contact us at least 48 hours before departure to let us know what assistance you require.
If you tell us about your needs when you make your booking, we will allocate a seat that is suitable for you without charge, which will be next to any passenger travelling with you.
The seats we allocate will generally have lifting armrests to make it easier to get in and out.
We wish to ensure that your journey is as pleasurable as possible, so to enable us to assist with your requirements, please download the form below and send to [email protected] or contact us on 44 (0) 207 3080812.
Please ensure you notify our team at least 48 hours prior to your travel.